Live ranking by how often ChatGPT, Perplexity & Google AI name each brand when buyers ask for the best live chat software. As buyers move to AI to choose, the brands at the top win the customer.
| # | Brand | AI mention share | |
| 🥇 | Intercom | 80% | |
| 🥈 | Zendesk | 80% | |
| 🥉 | Tidio | 60% | |
| 4 | Freshchat | 60% | |
| 5 | Drift | 40% | |
| 6 | LiveChat | 40% | |
| 7 | HubSpot | 20% | |
| 8 | Salesforce | 20% | |
| 9 | IBM Watson Assistant | 20% | |
| 10 | Ada | 20% | |
| 11 | JivoChat | 20% | |
| 12 | Salesforce Service Cloud | 20% | |
| 13 | Genesys | 20% |