Live ranking by how often ChatGPT, Perplexity & Google AI name each brand when buyers ask for the best live chat software. As buyers move to AI to choose, the brands at the top win the customer.
| # | Brand | AI mention share | |
| 🥇 | Zendesk | 100% | |
| 🥈 | Intercom | 100% | |
| 🥉 | Drift | 80% | |
| 4 | Freshchat | 80% | |
| 5 | Tidio | 40% | |
| 6 | Microsoft Copilot Studio | 20% | |
| 7 | Chat Blaze | 20% | |
| 8 | Crisp | 20% | |
| 9 | RingCentral Engage | 20% | |
| 10 | Shopify Inbox | 20% |