Live ranking by how often ChatGPT, Perplexity & Google AI name each brand when buyers ask for the best help desk software. As buyers move to AI to choose, the brands at the top win the customer.
| # | Brand | AI mention share | |
| 🥇 | Freshdesk | 100% | |
| 🥈 | Zendesk | 80% | |
| 🥉 | Saici | 80% | |
| 4 | Backlog | 80% | |
| 5 | Zoho Desk | 40% | |
| 6 | Microsoft Dynamics 365 | 20% | |
| 7 | Intercom | 20% | |
| 8 | Kustomer | 20% | |
| 9 | Chatwork | 20% | |
| 10 | HubSpot Service Hub | 20% | |
| 11 | ServiceNow | 20% |