Live ranking by how often ChatGPT, Perplexity & Google AI name each brand when buyers ask for the best help desk software. As buyers move to AI to choose, the brands at the top win the customer.
| # | Brand | AI mention share | |
| 🥇 | Zendesk | 80% | |
| 🥈 | Freshdesk | 80% | |
| 🥉 | HubSpot Service Hub | 80% | |
| 4 | Intercom | 60% | |
| 5 | Jira Service Management | 40% | |
| 6 | Groove | 40% | |
| 7 | Salesforce Service Cloud | 40% | |
| 8 | Slack | 20% | |
| 9 | Zoho Desk | 20% | |
| 10 | Helpdesk by Atlassian | 20% | |
| 11 | Zendeskbasic | 20% |