Live ranking by how often ChatGPT, Perplexity & Google AI name each brand when buyers ask for the best help desk software. As buyers move to AI to choose, the brands at the top win the customer.
| # | Brand | AI mention share | |
| 🥇 | Zendesk | 80% | |
| 🥈 | Freshdesk | 80% | |
| 🥉 | HubSpot Service Hub | 60% | |
| 4 | Jira Service Management | 60% | |
| 5 | Helpdesk | 40% | |
| 6 | SolarWinds Service Desk | 40% | |
| 7 | Kustomer | 40% | |
| 8 | Zoho Desk | 20% | |
| 9 | Groove | 20% | |
| 10 | Intercom | 20% | |
| 11 | ServiceNow | 20% | |
| 12 | Freshdesk Enterprise | 20% |