Live ranking by how often ChatGPT, Perplexity & Google AI name each brand when buyers ask for the best help desk software. As buyers move to AI to choose, the brands at the top win the customer.
| # | Brand | AI mention share | |
| 🥇 | Zendesk | 100% | |
| 🥈 | Freshdesk | 80% | |
| 🥉 | Jira Service Management | 60% | |
| 4 | HubSpot Service Hub | 40% | |
| 5 | Intercom | 40% | |
| 6 | Gorgias | 40% | |
| 7 | Kustomer | 40% | |
| 8 | Salesforce Service Cloud | 40% | |
| 9 | Halo | 20% | |
| 10 | Microsoft Dynamics 365 | 20% | |
| 11 | ServiceNow | 20% |